Overview
Terms & ConditionsAbout Us
Property Heights Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Property Heights Ltd
64 Borough High Street,
London
SE1 1XF
Phone: 0207 112 4990
Fax: 0207 112 4995
Email: info@propertyheights.com
VAT Registration Number: 985 5115 91
Company Number: 06803601
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept MasterCard, Debit MasterCard, Visa Credit, Visa Debit, Visa Electron, Maestro, JCB and Solo cards. Payment for orders placed on the Property Heights Ltd website are taken and processed immediately via Sage pay. For orders placed over the phone credit card details are taken and processed immediately in our office.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Regional Variation
We may contact you regarding the substitution of products due to regional variation in materials.
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Delivery
Delivery Charges
•Orders with a sales value of over £100 (excluding VAT) will be delivered free of additional charge.
•Orders with a sales value of £100 or less (excluding VAT) will be charged a delivery cost of £19.95 (excluding VAT).
•Collected orders will be free of additional charge.
•All orders must be signed for on delivery.
•An additional charge will be made if orders have to be redelivered.
•If delivery is deferred then you may incur charges for storage.
•Where goods are returned a restocking fee of 25% of the sales value will be payable. Please note that carriage will not be refunded.
•No made to measure products will be refunded.
•The purchaser must ensure that there is reasonable access to the delivery site. If this is not available an additional charge may be made.
Exceptions
•Small items (marked as such as on the website) shall be subject to a delivery cost of £5 on all sales of £50 or less (excluding VAT). Those orders of such items over £50 (excluding VAT) shall be delivered free of additional charge.
Delivery Destinations
Delivery can be arranged to most destinations within mainland UK. Those postcodes not covered are:
•AB16, AB21 – 22, AB31, AB33 – AB38, AB44 – AB45, AB52 – AB56
•CA2, CA28
•DD1, DD8, DD9
•DG1, DG10 – DG14, DG16
•FK18 – FK20
•GY1 – GY9
•HS1 – HS9
•IM1 – IM9
•IV1 – IV5, IV12 – IV13, IV21 – IV28
•IV30 – IV36, IV40 – IV56
•JE1 – JE4
•KA1, KA4 – KA6, KA14 – KA15, KA18 – KA21, KA27 – KA30
•KW1 – KW3, KW6 – KW17
•PA17 – PA24, PA26 – PA36, PA39 – PA49, PA60 – PA78
•PH11, PH19 – PH26, PH30 – PH33, PH35 – PH38, PH40 – PH44, PH49 – PH50
•PO30 – PO41
•ZE1 – ZE3
Please phone our sales team on 020 8641 4288 if you wish to arrange delivery to the above areas. If you do make an order via the website to one of these areas, please be aware that there may be an additional charge or delay in delivery. You will of course be contacted in advance by a member of our sales team to inform you of this. In rare cases, because of not having any stock in a distribution depot near you, or for other reasons, it may not be possible to fulfill your order, in which case you will receive a full, no questions asked refund. We must stress, however, that Property Heights Ltd are committed to full customer satisfaction and will always do our best to complete your order.
Kerbside Delivery
The goods will be delivered to the point closest to your front door that is accessible by the truck carrying the goods.
Direct Orders and Site Deliveries
The Company will despatch goods direct to a third party or site at the Purchaser’s request. Goods sent to a third party or to a site are despatched at the Purchaser’s risk.
Special Routing
Goods will be sent by any special route or carriers at the Purchaser’s request. All goods so despatched are sent at the Purchaser’s risk and any carriage and expenses incurred will be charged to the Purchaser.
Carriage
Carriage and haulage will be agreed and charged as appropriate.
Risk
The risk in the goods shall pass to the Purchaser on delivery.
Delivery Schedule
•A preferred delivery date can be entered when ordering the goods. These will be adhered to where ever possible.
•The delivery date will be confirmed with the confirmation that the order has been accepted.
•Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman’s costs in the event that the goods have been damaged in transit or are not suitable for any reason).
•Any delivery dates or periods quoted by the Company are estimates only, given in good faith and the Company shall not be liable for any loss or damages whether direct or consequential resulting from any failure to meet such delivery dates or periods. All goods shall be delivered to the Purchaser’s premises in the United Kingdom and risk in the goods shall pass on such delivery. Goods offered from stock are offered subject to their still being available when the Purchaser’s order is received.
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Items returned within the seven-day cooling off period
Consumers’ rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm.
This states that consumers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
•where you are returning an item that was part of a larger order, we’ll refund the per-item charge for delivery that you incurred
•where you are returning an entire order, we’ll refund applicable per-item delivery charges and the per-delivery charge that you incurred
•where we collect an item from you, we reserve the right to recover the costs of collection from you.
Where goods are returned more than 7 days after delivery, a restocking fee of 25% of the sales value will be payable. Please note that carriage will not be refunded.
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, you must inform us within 2 working days of delivery. We will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.
Property Heights Ltd or our agent will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Special Order and Made-to-Measure Products
Special order and made-to-measure products may NOT be returned unless they are deemed to be faulty or have been damaged in transit. (Please see details above concerning the return of faulty or damaged products).
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Tax Charges
For orders made from the UK or the European Union, 20% VAT is added.
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Credit Card Security
We take payment for all orders placed on the Property Heights Ltd website via our payment provider, Sage pay. For further information on their security procedures please see their website: www.sagepay.com.
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Guarantee
We guarantee your satisfaction.
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0207 112 4990
(International +44 207 112 4990) or fax us on 0207 112 4995 or write to us at Property Heights Ltd 64 Borough High Street, London, SE1 1XF United Kingdom
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Privacy Policy
Property Heights Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store your details if you select the ‘Remember Me’ Option, to provide statistical analysis of the site’s use and also to track our online marketing. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
1.Take and fulfill customer orders
2.Administer and enhance the site and service
3.Only disclose information to third-parties for goods delivery purposes