Delivery
Charges
•Orders with a sales value of over £100 (excluding VAT) will be delivered free of additional charge.
•Orders with a sales value of £100 or less (excluding VAT) will be charged a delivery cost of £19.95 (excluding VAT).
•Collected orders will be free of additional charge.
•All orders must be signed for on delivery.
•An additional charge will be made if orders have to be redelivered.
•If delivery is deferred then you may incur charges for storage.
•Where goods are returned a restocking fee of 25% of the sales value will be payable. Please note that carriage will not be refunded.
•No made to measure products will be refunded.
•The purchaser must ensure that there is reasonable access to the delivery site. If this is not available an additional charge may be made.
Exceptions
•Small items (marked as such as on the website) shall be subject to a delivery cost of £5 on all sales of £50 or less (excluding VAT). Those orders of such items over £50 (excluding VAT) shall be delivered free of additional charge.
•Products from our Kitchens range are subject to a seperate delivery cost of £10 on all sales of £500 or less (excluding VAT). Those orders of such items over £500 (excluding VAT) shall be delivered free of additional charge.
•Products from our Frelan ironmongery range are subject to a seperate delivery cost of £8.50 on all sales of £100 or less (excluding VAT). Those orders of such items over £100 (excluding VAT) shall be delivered free of additional charge.
Delivery Destinations
Delivery can be arranged to most destinations within mainland UK. Those postcodes not covered are:
•AB16, AB21 – 22, AB31, AB33 – AB38, AB44 – AB45, AB52 – AB56
•CA2, CA28
•DD1, DD8, DD9
•DG1, DG10 – DG14, DG16
•FK18 – FK20
•GY1 – GY9
•HS1 – HS9
•IM1 – IM9
•IV1 – IV5, IV12 – IV13, IV21 – IV28
•IV30 – IV36, IV40 – IV56
•JE1 – JE4
•KA1, KA4 – KA6, KA14 – KA15, KA18 – KA21, KA27 – KA30
•KW1 – KW3, KW6 – KW17
•PA17 – PA24, PA26 – PA36, PA39 – PA49, PA60 – PA78
•PH11, PH19 – PH26, PH30 – PH33, PH35 – PH38, PH40 – PH44, PH49 – PH50
•PO30 – PO41
•ZE1 – ZE3
Please phone our sales team on 020 8641 4288 if you wish to arrange delivery to these areas. If you do make an order via the website to one of these areas, please be aware that there may be an additional charge or delay in delivery. You will of course be contacted in advance by a member of our sales team to inform you of this. In rare cases, because of not having any stock in a distribution depot near you, or for other reasons, it may not be possible to fulfill your order, in which case you will receive a full, no questions asked refund. We must stress, however, that Condell Ltd are committed to full customer satisfaction and will always do our best to complete your order.
Kerbside Delivery
The goods will be delivered to the point closest to your front door that is accessible by the truck carrying the goods.
Direct Orders and Site Deliveries
The Company will despatch goods direct to a third party or site at the Purchaser’s request. Goods sent to a third party or to a site are despatched at the Purchaser’s risk.
Special Routing
Goods will be sent by any special route or carriers at the Purchaser’s request. All goods so despatched are sent at the Purchaser’s risk and any carriage and expenses incurred will be charged to the Purchaser.
Carriage
Carriage and haulage will be agreed and charged as appropriate.
Risk
The risk in the goods shall pass to the Purchaser on delivery.
Delivery Schedule
•A preferred delivery date can be entered when ordering the goods. These will be adhered to where ever possible.
•The delivery date will be confirmed with the confirmation that the order has been accepted.
•Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman’s costs in the event that the goods have been damaged in transit or are not suitable for any reason).
•Any delivery dates or periods quoted by the Company are estimates only, given in good faith and the Company shall not be liable for any loss or damages whether direct or consequential resulting from any failure to meet such delivery dates or periods. All goods shall be delivered to the Purchaser’s premises in the United Kingdom and risk in the goods shall pass on such delivery. Goods offered from stock are offered subject to their still being available when the Purchaser’s order is received.